Refunds and Exchanges
What you can Return.
We accept returns on items in new condition* with the original packaging and materials, including gift boxes and/or certificates of authenticity.
Any item that has been in the customer’s possession for less than 14 days from the date the item was delivered.
What you cannot Return
Unfortunately, we are unable to accept certain items for return.
•Items which are no longer in new condition.
•Items which lack their original packaging, including gift boxes and certificates of authenticity.
•Items which have been in the customer’s possession for more than 14 days from the date the item was delivered.
What you need to know
•Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within ten business days of receipt.
•In order to return an item, customers must contact Shining Starz’s Customer Care Team to receive a Return Merchandise Authorization Number (RMA). Returns lacking a corresponding RMA may be delayed or returned to the customer.
•If the item is being returned due to a manufacturer’s defect or because we shipped the wrong item, Shining Starz will pay for all shipping fees** related to making the return for refund or exchange.
•If the item is being returned for any other reason, the shipping fees related to the returned item are the customer’s responsibility. This includes fees to return the item to our facility as well as fees related to shipping a replacement item to the customer, when applicable.
•We advise all customers to return their items via a carrier (like UPS or FedEx) that provides a tracking number. Return shipments which are lost in transit are not the responsibility of Shining Starz.
•We inspect all returned items within 5-7 business days of receipt. Any item that is received in a condition which is not new or which does not include all of its original packaging, including gift boxes and certificates of authenticity, will be returned to the customer.
•After the product’s original condition has been verified, we will issue a refund or perform an exchange. Most refunds are processed within 7-10 business days of receipt.
•Refunds will be issued in the original form of payment.
How to Return an Item
1.Contact the Shining Starz Customer Care Team to obtain return shipping instructions and a Return Merchandise Authorization number (RMA).
2.Complete the Customer Return Form to include with your return shipment.
3.Using the existing packing materials or your own, prepare your item(s) for return along with their original packaging, gift boxes, and/or certificates of authenticity.
4.Be sure to include a copy of your Customer Return Form inside the package.
5. Select a carrier and ship the package to our facility using the address provided by the Shining Starz Customer Care Team. Please be sure to use a carrier (like UPS or FedEx) that will provide you with a tracking number for your shipment.
Contact our Customer Care Team at firstname.lastname@example.org